Privacy Policy

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the platform, or from third parties where appropriate.

Account and registration information may include student name, parent or guardian name, email address, phone number, login information, age or age range, grade level, school, educational background, learning interests, location such as city, state, or country, and parent or guardian consent information.

Course and learning information may include course enrollments, progress, module completion, project submissions, reflections, responses, comments, notes, drafts, uploaded files, links, images, videos, documents, feedback, reviews, surveys, support requests, office-hour bookings, and session participation.

If you use the Mosaic Builder or publish a project, we may collect and store project titles, descriptions, portfolio pages, public Mosaic links, images, videos, files, prototypes, written work, presentations, visibility settings, and related metadata.

When you make a purchase, payment information may be collected and processed by a third-party payment provider such as Stripe. Mosaic Minds may receive limited payment-related information, such as transaction status, amount paid, billing details, purchase history, and the last four digits of a payment card. We do not intentionally store full payment card numbers on our own systems.

We may collect communications and usage information, such as support requests, form submissions, survey responses, IP address, browser type, device type, operating system, referring pages, pages viewed, time spent, clicks, feature usage, course navigation, error logs, approximate location, cookies, and similar technology data.

2. How We Use Information

• Create, manage, and secure accounts.
• Provide courses, learning experiences, office hours, feedback, and support.
• Operate the Mosaic Builder and project publishing tools.
• Track course progress and completion.
• Process payments and manage purchases.
• Personalize learning experiences and recommendations.
• Communicate account, course, payment, safety, policy, and service updates.
• Send marketing communications where permitted.
• Improve courses, curriculum, platform design, user experience, and support.
• Analyze usage trends and platform performance.
• Detect, prevent, and respond to fraud, abuse, security risks, and policy violations.
• Comply with legal obligations and enforce our Terms.
• Create aggregated, anonymized, or de-identified insights.

3. Minors and Parent Rights

Mosaic Minds is intended for users 13 and older. Users between 13 and 17 may use Mosaic Minds only with parent or guardian consent. Users under 13 may not create accounts or use Mosaic Minds.

If we learn that we have collected personal information from a child under 13 without legally required consent, we will take reasonable steps to delete that information.

Parents or guardians may contact us at info@mosaicminds.io to request access to, correction of, or deletion of a minor's personal information, subject to legal, safety, operational, and recordkeeping limitations.

4. Student Work and Public Content

Students may create, upload, submit, or publish project work through Mosaic Minds. Some content may remain private within a course, while other content may be published publicly through the Mosaic Builder or shared links.

Please do not include sensitive personal information in project submissions or published Mosaics. This includes home addresses, personal phone numbers, school schedules, financial details, government identification numbers, medical information, immigration information, passwords, or private family information.

To request removal or unpublishing of a Mosaic, contact info@mosaicminds.io.

5. AI-Supported Features

Mosaic Minds may offer AI-supported features, including AI tutors, prompts, feedback tools, content suggestions, recommendations, project guidance, or automated support.

Information entered into AI-supported features may be processed to provide the feature, generate outputs, improve the platform, detect misuse, and support the learning experience.

Users should not submit sensitive personal information into AI tools unless Mosaic Minds clearly requests it for a specific and appropriate purpose. AI outputs may be inaccurate, incomplete, or unsuitable, and should be reviewed carefully.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, web beacons, SDKs, and similar technologies to keep users logged in, remember preferences, analyze platform usage, improve performance, understand marketing attribution, measure campaign effectiveness, and detect fraud or security issues.

You may be able to adjust cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.

If Mosaic Minds uses advertising pixels, retargeting tools, or targeted advertising in the future, we will provide additional notices or choices where required by law.

7. How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may share information with:

• Service providers who help us operate Mosaic Minds, including payment processors, hosting providers, analytics tools, email providers, customer support tools, video platforms, AI providers, security tools, and infrastructure providers.
• Mentors, instructors, reviewers, or contractors who provide course content, office hours, feedback, or support.
• Parents or guardians of minor users, where appropriate.
• Legal, safety, or compliance authorities when necessary to comply with law, respond to legal process, enforce our Terms, protect rights, investigate misuse, prevent harm, or detect fraud.
• Parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
• Other parties with your consent or at your direction.

8. Marketing and Communications

We may send service-related communications, such as account updates, course reminders, transaction confirmations, safety notices, policy updates, and support messages.

We may also send marketing emails, newsletters, product updates, or promotional messages where permitted by law. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

We will not use a minor student's name, image, likeness, testimonial, or identifiable project work in public marketing materials without appropriate parent or guardian consent.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide Mosaic Minds, maintain accounts, operate courses, support published Mosaics, process payments, comply with legal obligations, resolve disputes, enforce agreements, improve the platform, and protect safety and security.

Retention periods may vary based on the type of information. When personal information is no longer needed, we will take reasonable steps to delete, de-identify, or securely retain it according to applicable law and business needs.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No online service, website, transmission, or storage system is completely secure. We cannot guarantee absolute security.

Users are responsible for keeping account credentials confidential and promptly notifying us of suspected unauthorized access.

11. Your Privacy Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information; object to or restrict certain processing; opt out of certain marketing; opt out of certain sales, sharing, or targeted advertising, if applicable; or withdraw consent where processing is based on consent.

Parents and guardians may exercise certain rights on behalf of minor users.

To make a privacy request, contact info@mosaicminds.io. We may need to verify your identity or authority before completing your request.

Some requests may be limited by legal obligations, safety needs, fraud prevention, transaction records, backups, dispute resolution, or the rights of others.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, access, correct, delete, and opt out of certain sales or sharing of personal information.

Mosaic Minds does not sell personal information in the ordinary sense of exchanging it for money. If Mosaic Minds uses advertising or analytics technologies that are considered 'sharing' under California law, we will provide appropriate notices and choices where required.

California residents may submit privacy requests by contacting info@mosaicminds.io.

13. International Users

Mosaic Minds is based in the United States. If you access Mosaic Minds from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy laws in these countries may differ from those in your location.

14. FERPA and School Partnerships

Mosaic Minds is generally a private online learning platform and is not automatically subject to the Family Educational Rights and Privacy Act, also known as FERPA.

If Mosaic Minds partners with schools, districts, universities, or educational institutions in a way that involves education records or school-provided student data, additional terms, data protection agreements, or school-specific privacy requirements may apply.

15. Third-Party Links and Services

Mosaic Minds may contain links to third-party websites, tools, payment processors, AI services, video platforms, portfolio tools, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. Please review their privacy policies before using them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may notify users by email, through the platform, or by posting the updated Privacy Policy on our website.

Continued use of Mosaic Minds after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

17. Contact

For questions, requests, or concerns about this Privacy Policy, contact:

Mosaic Minds, Inc. d/b/a Mosaic Minds Learning Email: info@mosaicminds.io